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What is Digital Transformation?
– OCEY PHILLIPS
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It is the process of rethinking one’s business model or business process in light of the availability and affordability of digital technology.
– OCEY PHILLIPS
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More and more, exceptional customer experience is a key differentiator in digital business, and the process of digital transformation should be guided by a customer-centric digital strategy.
– OCEY PHILLIPS
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Key Elements of Digital Transformation
– OCEY PHILLIPS
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Customer Experience Operational Processes Business Models
– OCEY PHILLIPS