What does the transformation of Service Operations mean?
The digital transformation of Service operations begins with a seamless, real-time integration of services with product sales.
Second, it is about establishing digital connectivity with customers, partners and suppliers throughout the services value chain.
Finally, it is about anticipating by using analytics and delivering consistent and continuous experiences throughout the customer life cycle to result in automatic renewals and new purchases.
Customer sentiment is crucial to brand perception and referral sales in the digital and social media era. To ensure that their clients experience the highest level of satisfaction throughout the relationship, highly successful organizations therefore approach services with a very different level of intensity. As a result, clients return to the company time and time again and recommend or endorse its goods and services in the marketplace.